Alerts

EastLink account email and payment improvements

We have improved the way your EastLink account works.

Email notifications are easier to read and understand.

The following email notifications that we send to customers have been modernised, so that the information specific to the customer is contained directly within the email body, rather than in a separate PDF file attachment:

  • Account statements
  • Account low balance warnings
  • Payment receipts
  • PIN reset requests

For account statement email notifications, the email body now includes a summary of the statement information as well as a link to download the PDF file containing the detailed statement information.

Email notifications are sent immediately, without an inconvenient delay.

The following email notifications that we send to customers have previously had a delay between the trigger event occurring and the email being sent, which can be inconvenient. We have changed these email notifications so that they are sent immediately upon the trigger event:

  • Account low balance warnings – sent as soon as the account balance drops below the Minimum Balance Amount
  • Payment receipts – sent as soon as the payment transaction has concluded
  • PIN reset requests – sent as soon as the request for a PIN reset has been made

Unusually low account top up payments - online minimum top up has decreased from $35 to $1.

We know that some account customers prefer to make unusually low account top up payments – payments which are lower than the usual $35 minimum account payment.

Unusually low account payments have been previously possible via BPAY, but not on our website EastLink.com.au.

Many more customers use our website to top up their account compared to BPAY.

A top up payment made using our website is credited to the account immediately, whereas there is a delay of up to 48 hours before we receive payments from BPAY and credit the account.

The account balance can be viewed on our website, but not via BPAY. Being able to view the account balance is important to help with account management.

Therefore, we have moved the availability of unusually low account top up payments from BPAY to our website EastLink.com.au. This means we have made these changes:

  • The minimum account top up amount allowed on EastLink.com.au has decreased from $35 to $1
  • The minimum account top up amount allowed via BPAY has increased to $35

EastLink. Time Better Spent.